Last updated: April 2026
By accessing or using the Sastho Setu platform (including PatientOS, DoctorOS, PharmaOS, and RiderOS), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access our services.
Sastho Setu serves as a national-scale digital health infrastructure mapping patients, doctors, pharmacies, and fulfillment riders. We do not directly provide medical advice. All consultations and medical decisions are strictly between the registered Patient and the licensed Medical Professional.
To use Sastho Setu, you must register for an account using a valid Bangladesh Mobile Number, NID, or Google Account. You are responsible for safeguarding your authentication credentials. Sastho Setu utilizes an Identity Graph Engine that probabilistically links your identifiers to prevent medical record fragmentation.
Any attempt to circumvent the platform's role-based access control, submit fraudulent prescriptions, or exploit the auto-fusion engine will result in immediate account termination. Doctors, Pharmacies, and Riders are subject to strict geographic and identity verification audits.
Sastho Setu shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use the services. We do not guarantee the availability of any specific medication at tied pharmacies.
We reserve the right to modify or replace these terms at any time. Material changes will be communicated through the platform UI.